- $99 minimum order.
- Orders are shipping within 1-2 days. If we can ship your order sooner, we will!
- If you have an order that requires special attention, please include those details in the 'Message to Vendor' section at checkout.
- Orders are processed individually and cannot be combined.
- Pet Palette does not charge credit cards until orders ship! We accept Visa, MasterCard, Amex, Discover. Sorry, no Paypal or wire transfers are accepted.
- No longer accepting orders from new E-Commerce only customers or 3rd Party Resellers
- Free Shipping via FedEx only for the 48 contiguous states on orders over $349 after discounts. Shipping discounts apply to in-stock items only. UPS and USPS do not qualify for shipping discounts. For complete details, click here.
- No longer accepting International orders, orders to freight forwarders or orders outside of the lower 48 States.
- All purchases through Pet Palette are subject to its Resale Policy – click here for details
- Exchanges are accepted for mis-shipments or defective merchandise only, please contact firstname.lastname@example.org within 48 hours of receipt of goods and provide a photo of the items for speedy service.
- All other returns will require authorization after review. Please read our Policies HERE and contact email@example.com
We are Pet Palette, a Wholesale Distributor of pet foods, treats, toys, accessories and apparel in Sykesville Maryland. Since 2008 we have combed the industry to offer you products we truly believe in because we are pet parents too! From our warehouse mascot Zeus the German Shepherd to our work from home kitty companions, we have tried and tested our products to wagging reviews.
We are dedicated to offering the best customer support you've ever had from a Distributor. Please reach out to us by phone 410-795-4444 (M-F 8-5 EST) or by email firstname.lastname@example.org (preferred!) if you have any questions or need help with your orders. We are here to help you before frustration takes your good mood. If you can't reach us at first we will contact you back, we promise.
In an effort to support our small business customers we have lowered our minimum order requirement to $99 and now offer Free Shipping to the 48 contiguous states on orders over $349. These minimums apply to in-stock items only. Unfortunately, we cannot show live inventory numbers on our site and items may sell out from time to time. This is no one's fault, but your order may fall below either minimum. No worries, we will contact you with more information because we care!
We have recently evaluated our International and Freight Forwarder Shipping Policy. Pet Palette no longer ships to International customers, freight forwarders and any customer outside of the lower 48 states. We will focus on shipping within the continental United States (Lower 48 states only).
We are always getting into something new! We will be adding some exciting new brands to our Pet Palette catalog in 2021. We will be adding more Promo Codes and ISO (Initial Stocking Order) Discounts on new products. If you're not getting our weekly emails you're missing the good stuff!