West Paw Ordering Terms
- $100 minimum order required - occasionally more to qualify for promotions
- Easy flat rate shipping starting at $15 per order. Orders typically ship within 1-2 business days. Shipping lead time is subject to change without notice. Current shipping lead time is 4 days. Click here for shipping rates.
- West Paw items may not be sold on third party websites such as Amazon, Ebay, etc.
- First time ordering through West Paw? Please fill-out our Vendor Application.
- We are not accepting 3rd party or ecommerce only retailers at this time.
- West Paw does not sell to distributorships.
- West Paw cannot ship to Canada. If ordering in or shipping to Canada please contact your West Paw rep or info@naturalpet.ca
- If ordering or shipping outside of the USA, please contact West Paw directly: world@westpaw.com
- Please review West Paw's full Terms & Conditions.
- If your customers are unhappy with the performance of a West Paw product they purchase from you, we’ll replace toys, treats, and accessories that aren’t up to snuff within 6 months of purchase. Replacements are limited to once per design, per household. For malfunctioning beds, we’ll swap in a replacement one time within 12 months of purchase, limited to once per household. Visit WestPaw.com for more details.
- Accepts all major credit cards.
- Please download and review West Paw's Advertising Policy.
We take great pride in the quality of our American-made products and we want you and your pet to be happy with your purchase at West Paw. If anything seems amiss please contact us at 1-800-443-5567 or westpaw@westpaw.com and one of our friendly Customer Service team members will be happy to help. We are proud to offer our Love It Guarantee on all of our products.
