If you have an order that requires special attention, please email firstname.lastname@example.org after you submit your order.
$150.00 order minimum ($250.00 during tradeshow sales)
No sales to 3rd Party Resellers such as Amazon, FBA Amazon, Ebay.com, Jet.com, Chewy.com etc.
All international orders must ship to a U.S. address or US based Freight Forwarder. Orders to Canada ship direct.
No drop shipment program available
If your order is $350 or more with us we will apply 5% of the cost of your invoice to your shipping costs. If your actual shipping costs are under the 5% credit amount…you get free shipping! If the cost to ship is over the 5% credit you will simply pay the difference. For complete details, click here.
All purchases through Pet Palette are subject to its Resale Policy – click here for details.
Exchanges are accepted for mis-shippments or defective merchandise only. Images are required for any defective/damaged merchandise. Please report within 48 hours.