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- Orders are processed within 2 business days and will be shipped from our warehouse in California. (shipping lead time is subject to change without notice. Current shipping lead time is 7-10 business days)
- We accept Visa, MC, Amex, Discover
- Flat rate shipping terms (this applies to the original price of the product):
- $8.00 flat rate shipping will be applied to each product(s)/case packs(s) below $20.00
- $15 flat rate shipping will be applied to each product(s)/case pack(s) over $20.00
- Petpals Group will ship FedEx (ground or freight) within the USA only at published FedEx rates.
- Petpals Group no longer ships internationally or to AK, HI, and US territories. We can only ship within the 48 contiguous states.
- Please do not list Petpals Group products on third party websites such as Amazon, eBay, and many others.
- Petpals Group will charge the merchant any and all fees associated with a bad address being provided. There will be a 15% restocking fee for all packages returned to Petpals Group because of bad address being supplied or merchandise returns. This excludes fulfillment errors and manufacturing defects.
- For manufacturing defects such as missing hardware or parts email us directly at email@example.com.
- First time ordering with Petpals? Please email a copy of your State Tax ID and Resale Certificate to firstname.lastname@example.org.
- Please note that the expected arrival date for preorders is between mid to late September. Orders will be fulfilled in the order we received them once they arrive at our warehouse.
PetPals Group, Inc. is a California-based global provider of pet products. Through strategic supply chain partnerships, we are supported by a strong foundation based on more than 20 years of international production and manufacturing experience of pet products. We manufacture high quality products offering exceptional value.