• The minimum Order Amount is $150
  • Shipping charges are 11% of the total cost of the order that is shipped. Shipping charges are added at the time of payment processing.
  • Petmate does not authorize reselling on any third party marketplaces (Amazon, eBay, Chewy, Walmart, etc.)
  • Orders typically ship within 1-2 business days
  • We accept Visa, MasterCard, American Express, Discover
  • Shipping within the 48 contiguous U.S. Please call Petmate for a freight quote if placing an order outside of the U.S. or to AK or HI. 
  • Retailers selling Petmate® products are compelled to follow the MAP Policy found here as well as the MAP List.
  • Plastic kennels size 36" and bigger may have a freight surcharge of $75 per item due to the size of the item. These must be shipped by motor freight and cannot be shipped to AK or HI. Please call for a shipping quote on these items if ordering more than one kennel
  • First time ordering with Petmate®? Please email a copy of your State Tax ID and Resale Certificate to
  • Any items on BACKORDER will not be filled and automatically be canceled from your order.  You will not be charged for these items.
  • We try to limit our out of stocks but market conditions have caused major market disruptions
  • Petmate® warranties against manufacturer defects. Please let us know of any defects within 30 days of purchase
  • All Returns must be pre-approved by our Customer Service Team. Please contact them at
  • The cost of freight will be deducted from the returned goods.
  • The cost of freight will be determined during the call to customer service. Return freight is the responsibility of the customer returning goods.
  • Petmate is proud to be a member of the Pet Sustainability Coalition, therefore we do not offer invoices as we strive to be green-friendly for our environment. We suggest printing your order as a reference once your shipment arrives.

Petmate is the manufacturer or authorized licensee of the following brands: Petmate, Arm & Hammer, Bark Bone, Chuckit!, Hyper Pet, JW Pet, Gen7 Pets, PetFusion, Pet Qwerks, La-Z-Boy, SnooZZY, Aspen Pet, Vittles Vault, Gamma2, and Fat Cat. If you are purchasing from us you will be receiving products direct from us the manufacturer of these brands.

Our goal at Petmate is to deliver peace of mind to pet parents. We're pet people plain and simple. Our team is dedicated to supporting independent pet specialty retailers' needs with unparalleled support and world-class products. Your pets are part of your family. It’s the same as us. At Petmate, that love and passion which forges the bond we all have with our furry and feathered companions also fuels the joy and dedication exhibited in the products we make. Over 60 years ago Doskocil Manufacturing was founded after the creation of the very first dog kennel. Although the company originally specialized in kennels, the growing demand for other pet supplies led to an emphasis on other product categories. Since that time, we have continued evolving (not just our name) our practices and methodologies to create a vast line of products, with the well-being of our pets – and yours – at the center.