West Paw Ordering Terms

• $100 minimum order required - occasionally more to qualify for promotions
• Easy flat rate shipping starting at $15 per order. Orders typically ship within 1-2 business days. Shipping lead time is subject to change without notice. Current shipping lead time is 4 days. Click here for shipping rates. 
• West Paw items may not be sold on third party websites such as Amazon, Ebay, etc.
• First time ordering through West Paw? Please fill-out our Vendor Application.
• We are not accepting 3rd party or ecommerce only retailers at this time. 
• West Paw does not sell to distributorships.
• West Paw cannot ship to Canada. If ordering in or shipping to Canada please contact your West Paw rep or info@naturalpet.ca 
• If ordering or shipping outside of the USA, please contact West Paw directly: world@westpaw.com
• Please review West Paw's full Terms & Conditions.
• If your customers are unhappy with the performance of a West Paw product they purchase from you, we’ll replace toys, treats, and accessories that aren’t up to snuff within 6 months of purchase. Replacements are limited to once per design, per household. For malfunctioning beds, we’ll swap in a replacement one time within 12 months of purchase, limited to once per household. Visit WestPaw.com for more details.
• Accepts Visa, MasterCard, and Amex. 
• Please download and review West Paw's Advertising Policy.

We take great pride in the quality of our American-made products and we want you and your pet to be happy with your purchase at West Paw. If anything seems amiss please contact us at 1-800-443-5567 or westpaw@westpaw.com and one of our friendly Customer Service team members will be happy to help. We are proud to offer our Love It Guarantee on all of our products.