- Most orders ship within 48 hours via FedEx or USPS. A Tail We Could Wag items may take up to 2-3 weeks to ship.
- No minimum order!
- First time accounts, we require a photocopy of a State Tax ID/Resale Certificate and a signed copy of our MAP policy before processing orders.
- Please no Amazon, eBay or other third party retailers.
- Please note that a $5 handling charge will be applied to orders under $50.
- Accepts Visa, MC, Amex, & Discover. Net 15 Terms may be granted with approved credit application.
- Auburn Leathercrafters does not drop ship without prior written approval.
- Made in the USA!
Auburn Leathercrafters is a family owned and operated business. Since 1950, we have been manufacturing dog collars, dog leashes, pet harnesses and toys in the beautiful Finger Lakes Region of Central New York State, USA. For three generations, our family members, along with our loyal staff of skilled craftspeople, have been ready to assist you with your stores' needs.
Experience has taught us that value is more than a number. Real value comes from a quality product that is designed to last and that, even though it may cost a little more, you and your customer can be assured that you will not be disappointed. That is why we stand behind every product we make.
Our staff spent years directly servicing retailers throughout the Northeast and understand the unique concerns of small businesses. That is why we have terms that are geared toward your needs.
We try to keep ordering and customer service simple. Even our warranty is simple: If it's our fault due to materials or workmanship, we'll repair or replace it for free. If it's your fault, let us know. We'll do our best to fix it, perhaps at no charge to you, depending on how good a "tail" you have to tell. (Beware, however. "Tall tails" will be prudently sniffed out by our product returns department.) The bottom line is that we want you and your customers to be happy. We will do our best to help you make that happen.
We know that it takes a certain amount of trust to purchase from a new source of supply. Every day we give our best to you so that we may earn that trust. Thank you for allowing us the opportunity to earn that trust.
MADE IN THE USA. It means a lot to your customers!
You will appreciate the quality craftsmanship of our handcrafted products. We use only the finest full grain leathers and other materials. We believe our customers must be given the best possible service and the best quality products. Most importantly to us, our business ethics and conduct must be beyond reproach and consistent with our faith.
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Monday, March 20, 2017
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