Tuffy's® brand pet toys is a division of VIP Products, a global company specializing in custom product design, development, and manufacturing. VIP Products has been designing and manufacturing products for over a decade for all types of industries including, hotels, spas, pet products, salons, mass retail chains, banking, financial and more. VIP Products along with the Tuffy's® creator "MJ" Avanites, has developed the entire Tuffy's® product line focusing on the need for stronger safer pet toys for our beloved best friends. Tuffy's® brand pet toys are engineered on the foundation of quality, function, style, and price. Because VIP is the manufacturer, as compared to an agent or a distributor, we have full control over design, manufacturing, quality control, shipping and distribution. Quality Guarantee: VIP Products is committed to excellence and therefore guarantees its products against manufacturer defects. Service Guarantee: More important than price is a companies ability to service the customers needs. You will not find a greater commitment to customer service from any other company.