The CBD Market only accepts ACH payments. Credit card providers are not accepting transactions for products containing CBD. Pet Palette has created the CBD Market to make meeting minimum orders and hitting that free shipping tier easy!

How to Checkout with ACH
Once you reach the checkout screen, you will be required to purchase all CBD products through ACH payments. On the Payment screen, select ACH. If it is your first time using ACH, select “+ New Payment Method” then toggle to the ACH payment type. Enter your Routing Number, Account Number, choose your account type and submit. If you have already used ACH, your previous account details will show, and you can use them again. Next, on the Place Orders screen, you will have to review the ACH Authorization message and click the box “I agree”.

• All Pet Palette customers must have a Tax Resale Certificate on file, please upload here. If no certificate is on file within 48 hours, the order will be cancelled.
• $99 minimum order. 
• Orders ship out within 1-2 days. If we can ship your order sooner, we will!
• If you have an order that requires special attention, please include those details in the 'Message to Vendor' section at checkout.
• Orders are processed individually and cannot be combined.
• Pet Palette Distribution does not collect payment until orders ship! We accept ACH.
• Not accepting orders from E-Commerce only customers or 3rd Party Resellers
• Free Shipping via FedEx only for the 48 contiguous states on orders over $299 after discounts. Shipping discounts apply to in-stock items only. UPS and USPS do not qualify for shipping discounts. For complete details, click here.
• All purchases through Pet Palette Distribution are subject to its Resale Policy – click here for details
• Exchanges are accepted for mis-shipments or defective merchandise only, please contact orders@petpalette.com within 48 hours of receipt of goods and provide a photo of the items for speedy service.
• Perishable Items Policy: Pet Palette Distribution ensures that all perishable items have an expiration/best buy date of 6 months or more beyond the product’s order date. If your order contains products that expire in less than 6 months and you believe you are eligible for a credit, please reach out to orders@petpalette.com within 48 hours of receipt of goods and provide clear images of the expiration dates and quantities of each product that is short-dated.
• All other returns will require authorization after review.  Please read our Policies HERE and contact orders@petpalette.com